Frequently Asked Questions
FAQ'S
returns & exchanges
What is your return policy?
We only accept returns for items that are damaged or faulty.
As a small business, we’re unable to cover the costs for returns for incorrect sizes or change-of-mind purchases, as these have a significant financial impact.
Size guides are available on all product pages, so please check them carefully before placing your order.
If you’d like to exchange an item, we’re happy to help—just note that you’ll need to cover the return postage and the postage for sending the new item out.
How do I start a return or exchange?
For any enquiries, please contact us by email at [email protected] with your full name, address, and order number (as shown in your confirmation email).
Alternatively, you can reach out to us via Instagram or Facebook.
When will I get my refund?
Once we receive your returned item, we’ll begin processing your refund.
Refunds typically take 3–5 working days to appear in your account after being processed.
Can I exchange an item for a different size?
We only accept returns for items that are damaged or faulty.
As a small business, we’re unable to cover the costs for returns for incorrect sizes or change-of-mind purchases, as these have a significant financial impact.
Size guides are available on all product pages, so please check them carefully before placing your order.
If you’d like to exchange an item, we’re happy to help—just note that you’ll need to cover the return postage and the postage for sending the new item out.
sizing & fit
How do I know what size to order?
Each product page includes a size chart in the gallery section, so please be sure to check it before placing your order to help you decide.
Do your clothes run true to size?
Our t-shirts are printed on Gildan Heavy Cotton blanks—if you’ve ever been to a gig and purchased a t-shirt, chances are you’ve worn something similar!
Each product page includes a size chart in the gallery section, so please be sure to check it before placing your order.
What if i'm between sizes?
To ensure the best fit, please refer to the size chart on the product page of the item you’re interested in.
Can I return or exchange if it doesn't fit?
As a small business, we’re unable to offer returns for items purchased in the wrong size, as this has a significant financial impact.
However, if you’re happy to cover the return postage as well as the cost of sending out the replacement, we’re happy to arrange an exchange.
shipping & delivery
Where do you ship?
We offer worldwide shipping.
UK orders are sent via Royal Mail 48-Hour Tracked, and international orders are shipped using Royal Mail International Tracked.
How long does shipping take?
We’re a small business and also work full-time jobs, so please allow up to 3 business days for dispatch.
Once dispatched:
UK orders (Royal Mail 48-Hour Tracked) aim to arrive within 2 business days
International Tracked delivery times are approximately:
3–5 business days within Europe
6–7 business days for the rest of the world
How can I track my order?
We’ll use the mobile number or email address you provided at checkout to send your tracking details, so please make sure this information is correct. You’ll receive a text or email from Royal Mail when your order is out for delivery.
If you have any concerns, feel free to contact us via social media or email us at [email protected]. Please include your full name, address, and order number (as shown in your confirmation email), and we’ll provide your tracking number directly.
What if my package is lost or delayed?
Once your item has been dispatched, you’ll be able to track its progress. If your package is delayed or appears to be lost, we kindly ask for your patience as shipping carriers may occasionally experience delays that are beyond our control.
Please rest assured, we’re committed to ensuring you receive your item. If there are any ongoing issues, don’t hesitate to contact us—we’re here to help.
orders and payment
What payment methods do you accept?
We accept a wide range of payment methods for your convenience, including most major debit and credit cards, PayPal, Google Pay, Apple Pay, Klarna, and Clearpay.
Can I apply a promo code or gift card at checkout?
You can enter any promo or gift voucher codes in the cart section of our website. Just type your code into the designated box, click “Apply Coupon,” and the discount will be automatically applied to your order.
Can I modify or cancel my order after placing it?
Unfortunately, orders cannot be modified or cancelled once they’ve been placed through the website. If you need to make a change or there’s an issue with your order, please contact us as soon as possible via social media or by emailing [email protected]. We’ll do our best to help resolve the issue.
Do you offer pre-orders?
From time to time, we offer pre-orders on selected items. These pre-orders run for a limited period. Once the window closes, we place the order with our manufacturer, with a typical turnaround time of 2–3 weeks. As soon as we receive the stock, your item will be shipped out to you.
Most of our products are released at the end of each month and are typically limited to just 50 units—once they’re gone, they’re gone for good.
If there’s a particular item you’ve got your eye on, feel free to reach out—we may still be able to help.